How can we help?
Get support, browse documentation, or contact our team.
Email Support
Get help via email
24-48 hour response
Schedule Support Call
Book time with our team
30-minute sessions
Frequently Asked Questions
Quick answers to common questions
Getting Started
How long does setup take?
Most teams are up and running in under 15 minutes. Just connect Slack, choose a survey template, and invite your team.
Do I need IT approval?
For most organizations, no. FlowMind uses standard Slack OAuth and doesn't require any special permissions or installations.
Can I try FlowMind before committing?
Yes! We offer a 14-Day Free Trial with full access to all features. No credit card required.
Privacy & Security
Are survey responses truly anonymous?
Yes. We never share individual responses with managers. All data is aggregated and anonymized before display.
Is my data secure?
Absolutely. We use industry-standard encryption and never train AI models on your data.
Who can see survey results?
Only authorized admins and team leaders in your organization can view aggregated results. Individual responses are never visible.
Pricing & Billing
How does pricing work?
We offer simple, transparent pricing starting at $499/month for teams up to 50. Volume discounts available for larger teams.
Can I change plans anytime?
Yes! You can upgrade, downgrade, or cancel your plan at any time. Changes take effect at the next billing cycle.
Do you offer annual billing?
Yes, annual billing saves you 20%. Contact our team for enterprise pricing and custom contracts.
Technical
Which Slack workspaces are supported?
FlowMind works with all Slack workspaces on paid plans. Free Slack workspaces have limited app functionality.
Can I integrate with other tools?
Currently we integrate with Slack. Salesforce and HubSpot integrations coming soon.
Helpful Resources
Learn more about FlowMind and best practices